Terms and Conditions
This page sets out the rules that govern use of Secret Slots. It explains our relationship with users, account obligations, how promotions work, and practical steps we may take when verification or disputes arise. Please read these terms before registering or placing wagers; by using the site you accept and agree to comply with the rules below.
Account responsibilities
Accounts are personal. You are responsible for keeping your login details secure and for any activity that occurs under your account. Only one account is permitted per person, household, device or IP address where we reasonably suspect duplicate accounts. We may suspend, restrict or close accounts where we suspect fraud, abuse, bonus manipulation or breach of these terms.
Verification and security
We require identity, age and address verification before allowing withdrawals or when our systems flag an account. You must provide requested documents promptly. Failure to supply verification may result in delayed withdrawals or account restrictions. Keep your contact details up to date so we can reach you about security or account checks.
Eligibility requirements
To register and use Secret Slots you must meet the minimum legal age in your jurisdiction and satisfy any location or licensing restrictions that apply to your access. We may refuse registration or close accounts where local law prohibits play or where a player is located in a restricted territory. By registering you confirm you meet eligibility requirements and will not circumvent access controls.
Acceptable platform use
You must not use the site for money laundering, fraudulent activity, collusion, automated play or any activity intended to manipulate outcomes or exploit promotions. Do not use offensive or abusive language in communications with staff. We reserve the right to investigate unusual play, withhold funds pending investigation, and repudiate bets where evidence shows rule breaches.
General bonus and promotion rules
Promotions are subject to specific offer terms which form part of these terms. Typical rules include minimum deposit requirements, wagering requirements, game contribution weighting and maximum bet limits while a bonus is active. Only one welcome offer applies per eligible person, household or device. We reserve the right to cancel, change or withdraw promotions and to withhold or reclaim bonus funds and winnings if we suspect abuse or contravention of the offer terms.
Deposits and withdrawals
Available payment methods and limits are shown in the cashier. Minimum deposits are typically set at modest levels and some promotions require a minimum deposit to qualify. Withdrawals are normally returned to the method used to fund the account where anti-money-laundering rules permit. Withdrawal thresholds and limits may apply and larger payouts may be subject to additional checks. Processing often completes within a few business days, though verification requests can extend this timeframe. Transaction fees may apply from third parties.
Dispute resolution
If you have a complaint contact our support team at [email protected] with full details. We will investigate and aim to resolve disputes fairly and promptly. If we cannot reach agreement you may refer the matter to an independent dispute resolution service where applicable; details of available bodies are provided on our site.
Updates to these terms
We may update these terms from time to time. Material changes will be posted on the site and where appropriate we will notify registered users. Continued use of the site after changes are posted constitutes acceptance of the revised terms. If you do not accept a change you should stop using the site and contact [email protected].