Privacy & Data Protection

This Privacy Policy explains how we collect, use, store and protect personal information when you register, deposit, play or otherwise interact with Secret Slots. We take your privacy seriously and describe below the types of data we handle, why we use it, how it is secured, and the choices available to you.

Types of data we collect

We collect information that is necessary to create and manage your account, process payments, maintain security and meet our operational needs. This includes data you provide directly and information gathered automatically when you use our site.

Personal data

Personal data includes your name, date of birth, address, email address and telephone number. We also collect identity documents for verification when required and any other information you supply in correspondence or support requests.

Technical data

Technical data covers IP address, device and browser details, login timestamps, session identifiers and usage patterns. We collect this to keep the platform functioning, to prevent fraud and to improve performance on desktop and mobile.

Transactional data

Transactional data covers deposits, withdrawals, game activity and payment method details. We record transaction dates, amounts and the outcomes of plays as part of account management, payments and dispute handling.

How we use your information

We use data to operate your account, process payments, verify identity, detect and prevent fraud, comply with legal obligations and respond to support requests. We may also use aggregated, non-identifying data to help improve our services and to analyse trends.

Data protection and storage

We store personal information in secure systems and limit access to authorised staff and service providers who need the data to perform their duties. We apply appropriate technical and organisational measures to protect information during transmission and storage.

Cookies and tracking technologies

We use cookies and similar technologies to ensure the site works correctly, to remember your preferences and to provide analytics. You can manage cookie preferences through your browser or the cookie settings on our site. Some features may not work if cookies are disabled.

Information sharing and third parties

We may share information with service providers who support operations, such as payment processors, identity verification and fraud prevention services, hosting providers and analytics partners. We only share the data necessary for these services and require partners to protect it. We will also share information where required by law or to resolve disputes.

User rights

You have rights to access, correct and, in certain cases, delete your personal data. You can request a copy of the information we hold about you, ask us to correct errors or object to certain uses of your data. We will respond to requests in line with applicable processes and may ask for identity verification before making changes.

Access, correction and deletion

To access, correct or request deletion of your data, contact our support team using the in-site help tools. For security, we may require proof of identity before processing sensitive requests. Some data may be retained as necessary for legal or operational reasons even after account closure.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. When we make material changes we will post the updated policy on the site and, where appropriate, notify registered users. Continued use of the service after updates indicates acceptance of the revised policy.