Responsible Gambling

At Secret Slots we take responsible gambling seriously. We want play to stay safe and under your control, so we provide clear tools and guidance to help you manage time and spend. If you ever feel gambling is becoming a problem, we encourage you to take action and reach out for support.

Player protection principles

We promote safer play through practical measures that help you make informed decisions. Our focus is simple - transparent options to limit activity, easy ways to pause play, and prompt support when you need it. We monitor accounts for signs of risky behaviour and will intervene when appropriate to protect players.

Activity-control tools

You can manage your account activity directly from your settings or by contacting our support team. These controls are designed to be easy to use and effective for short- or long-term changes.

Deposit limits

Set daily, weekly or monthly deposit caps to match your budget. Limits take effect immediately or at the end of the current period depending on whether you lower or raise them. We recommend choosing limits you are comfortable with and reviewing them regularly.

Loss limits

Loss limits let you limit how much net loss you can incur over a set period. This tool helps prevent overspending and keeps your play aligned with personal affordability. You can adjust loss limits via account settings or by contacting support.

Time limits and session reminders

Use session reminders and time-outs to manage how long you play. Reality checks can be set to remind you when a session reaches a chosen length. Short time-outs are available for immediate breaks without closing your account.

Self-exclusion and account breaks

If you need a longer break, you can request temporary self-exclusion or permanent account closure. Self-exclusion is processed through your account settings or by contacting support. During exclusion periods access to the account will be blocked and we will not send promotional messages.

Recognising signs of problematic behaviour

Common warning signs include spending more than intended, chasing losses, neglecting daily responsibilities, hiding gambling activity, mood changes related to play, and difficulty stopping. If you notice any of these, consider using our controls or seeking support.

Tips for staying in control

Set a strict budget and stick to it, use deposit and loss limits, schedule regular breaks, never gamble with money you need for essentials, avoid gambling while impaired, and discuss concerns with someone you trust. Small steps can prevent bigger problems.

Help and support organisations

If you need additional help, we provide links to recognised support organisations such as GamCare, eCOGRA and IBAS on our responsible gambling page. You can also contact our support team for assistance with limits or self-exclusion at [email protected]. We are here to help you stay in control.